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Yes Please! I Want a Customer Centric Culture
I wish it were that easy. You just decide that your organization is going to be customer focused and BAM, there it is. If it were that simple every company would have a Nordstrom, Disney, Zappo's or...
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What is Driving Employee Engagement?
What really engages your employees to give their best at work? I think this has been a question that has stumped most HR professionals for a long time. I believe the problem is that the answer is...
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Removing Roadblocks to HR Analytics
I had the pleasure of writing an article last week for the HR Examiner regarding the roadblocks HR professionals face when embarking on HR Analytics. The good news is that I also write about how to...
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HR and Influence
I had the pleasure of having breakfast with one of my most favorite people both personally and professionally. Nancy Vepraskas, SPHR with P2Excellence is one of the coolest HR professionals I know....
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SHRM12: Social Media, Seinfeld and Volunteers
This is my first day back in the office after attending the SHRM National Conference in Atlanta. It was a great experience for me for may different reasons. I never went to any concurrent sessions as...
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The First Step in Moving from Metrics to Workforce Analytics
I was honored to be asked to guest blog for my friends over at Visier Analytics this week. So, I took the lazy way out this week. Here is a link to their blog check out my article, The First Step in...
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Making the Most of Your Turnover Data
Turnover is one of the HR metrics that we have been measuring forever...and ever. The problem is that turnover all by itself really doesn't mean anything. What does your leadership team do with,...
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Why is Feedback an 8 Letter Word?
Since when is feedback such a chore? Why is feedback so hard to do? Employees need to understand how they are doing and what they need to do to move up their career ladder. If feedback isn't...
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5 Ways to Start Measuring HR Data
Many times I am asked by attendees at our workshops, "How do I get started with HR Metrics?" My standard answer is...just start. Kinda like Nike...just do it! I know data, numbers, statistics,...
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Culture is a Cash Cow
I read an excellent article that my dear colleagues Ed Nangle and Charlette Stout brought to my attention last night. It's by Pamela Babcock, entitled, "Penn State's Organizational Flaws Make for a...
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All I Want is to BE VALUED
Employees are sick and tired. They are sick of their pay being frozen while benefits and cost of goods sky rocket. They are sick of doing more with less. They are sick of not being recognized. Notice...
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Is HR a Profession?
I love this blog post, please read it. It's worth your time. Peter Cappelli asks the question, "Is HR a profession or a management function?" It is a question I have been asking myself and...
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It's my Pleasure...Really it is!
You know the drill you order your Chick-Fil-A sandwich and a friendly employee says, "It's my pleasure." I go to Publix, where shopping is a pleasure. I called Comcast to order another cable box and...
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How to Calculate Cost of Terminations
By now, HR Professionals are so used to reporting and tracking turnover and retention. That data is great, but we need more. I think it is very important to uncover root cause of why people leave...
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HR Moving From Business Partner to Business Leader
It's time for the new era of HR to roll in. It's about influence. It's about leadership. It's about HR being business leaders first and HR people second. It's about HR stepping up and becoming VISIBLE...
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Why is Accountability so Hard?
Over the last few weeks I have heard the following: 1) I wish our managers were more accountable 2) Our culture needs to move from entitled to accountable 3) One of our core values is accountability,...
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All Aboard the HR Metrics Train! (10 Reasons to Climb Aboard)
Cue, Ozzy Osbourne's Crazy Train music... It's more than time...hey it's so past time. The HR Metrics train has left the station and just a few HR professionals are on board.Dr. Jac Fitz-Enz has spoken...
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HR Alignment Versus HR Linkage
Over the last several years our company has been working with businesses to "align" organizational strategic goals to desired outcomes or to "align" a specific department (Like HR) with organizational...
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HR's 5 Most Important Talent Management Roles
I believe we will be seeing a crazy job market over the next few years. With all indications, we are beginning the de-thawing process of our frozen economy. Every day, I hear some better news...
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How to Create a Great HR Data Story
I had the pleasure of writing an article for the HR Examiner on "How to Create a Great HR Data Story. Check it out here...
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